Return and Refund Policy

BoxySofa sells oversized furniture that may ship in compact packaging. To protect customers and ensure that returns can be handled correctly, all return requests require prior written authorization from BoxySofa.

Starting a Return Request

Contact us through our Contact page with your order number, the item name, and the reason for your request. Do not send an item back before receiving written instructions from us. Returns sent without authorization may not be accepted or credited.

Return Eligibility

Return eligibility is assessed using the item condition and order details. Unless an item arrived damaged or incorrect, items must be unused, unassembled, undamaged, and returned in their original packaging with all included components. We may request photos or other information to review the condition of an item.

Damaged, Defective, or Incorrect Items

Please report any delivery damage, defect, missing component, or incorrect item as soon as you discover it. Include clear photos of the product, packaging, shipping label, and the issue. Keep all original packaging while the request is under review.

Return Instructions and Refunds

If a return is approved, we will provide the assigned return location and instructions. Do not send returns to our fulfillment warehouse without written authorization. Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method; your financial institution may require additional time to post the credit.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We will review the request, but changes or cancellations cannot be guaranteed after an order has entered fulfillment or shipped.